TradeGroove Law Enforcement and Safety Requests Policy
Last updated: November 12, 2026
Effective date: November 12, 2026
This policy explains how TradeGroove handles law enforcement, emergency, preservation, and safety-related requests. It is intended for users, law enforcement, regulators, and safety partners.
TradeGroove is not an emergency service. If there is immediate danger, contact local emergency services first. This contact channel is not continuously monitored and does not dispatch emergency assistance. Nothing in this policy authorizes disclosure or limits a preservation obligation contrary to applicable law.
1. Request Channels
Law enforcement and safety requests should be sent to:
safety@tradegroove.app
Mailing address:
TradeGroove LLC
213 2nd Street, Huntington Beach, CA 92648
Emergency requests should include "Emergency Request" in the subject line. Non-emergency legal requests should include "Legal Request" in the subject line.
2. Emergency Requests
TradeGroove may disclose limited information to a governmental entity when applicable law permits it and we have a good-faith belief that an emergency involving danger of death or serious physical injury requires disclosure without delay of information relating to that emergency. Other disclosures require an applicable legal authorization. An "emergency" label or request alone does not establish authority to disclose private communications.
Emergency requests should include:
- Requesting agency or organization.
- Requester's name, title, badge or ID number if applicable, agency email, and phone number.
- The nature of the emergency.
- The TradeGroove account, listing, phone, email, user ID, message, or other identifier involved.
- The specific information requested.
- Why the information is needed immediately.
We assess the available facts, the requester's identity and authority, the information sought, and the applicable legal basis. TradeGroove may seek additional information or follow-up legal process. Submission does not guarantee disclosure or an immediate response.
3. Legal Process
For non-emergency compelled disclosure of user information, TradeGroove requires the valid legal process applicable to the information requested, issued by an authority with jurisdiction. Different requirements apply to message content and account or transactional records; a subpoena alone does not necessarily authorize disclosure of message content. Voluntary disclosure requires an applicable legal authorization, such as legally sufficient consent or another exception permitted by law.
TradeGroove reviews requests for facial validity, scope, jurisdiction, and consistency with applicable law. We may object to or reject requests that are overbroad, invalid, unclear, informal, or inconsistent with user rights.
4. Preservation Requests
We handle preservation requests according to applicable law. Where a request triggers a legal preservation obligation, records covered by that obligation must be preserved for the required period. Other requests are evaluated for a lawful basis and appropriate scope. Preservation is limited to available information and does not guarantee that deleted records can be recovered, that particular records exist, or that records will be disclosed. Preservation and disclosure are separate legal steps.
Preservation requests should identify the requesting authority and contact details, relevant account or record identifiers, date range, legal basis, and any applicable response deadline. Do not assume that sending a request has created an indefinite archive. Contact safety@tradegroove.app for acknowledgement and follow-up; this does not alter any legally required preservation duty.
5. User Notice
TradeGroove may notify users before disclosing their information unless prohibited by law, court order, safety risk, fraud risk, emergency circumstances, or other valid reason. We may delay notice where appropriate.
6. Narrow Disclosure
TradeGroove aims to disclose only information reasonably responsive to a valid request. Available information may depend on account status, retention periods, deletion, backups, logging, technical limitations, and whether records exist.
7. Safety Reports from Users
Users should use in-app report and block tools when available. For serious issues, users may also contact safety@tradegroove.app with screenshots, listing links, user names, dates, messages, and a concise description.
If a user believes a crime occurred or someone is in immediate danger, they should contact local emergency services first.
8. No Private Dispute Investigations
TradeGroove may review user disputes for policy enforcement, but we do not act as a court, insurer, escrow agent, investigator, appraiser, authenticator, or law enforcement agency. Users are responsible for pursuing private legal remedies where appropriate.