TradeGroove Moderation and Enforcement Policy

Last updated: November 12, 2026
Effective date: November 12, 2026

This policy explains how TradeGroove may review content, respond to reports, restrict features, and enforce its Terms and policies.

1. What We May Review

TradeGroove may review:

• Listings, photos, profile information, categories, value ranges, locations, and wanted items.
• Messages, reports, blocks, ratings, reviews, trade signals, and completed-trade records.
• Account information, verification status, purchase activity, rewarded-ad activity, device or app integrity signals, and technical logs.
• Safety reports, moderation queues, photo checks, prohibited-term matches, and enforcement history.

Review may be automated, manual, or a combination of both.

2. Automated and Manual Tools

TradeGroove may use keyword checks, image checks, user reports, account signals, location signals, spam or fraud detection, app integrity checks, rate limits, and other tools to identify possible violations.

Automated tools can make mistakes. A listing or account may be approved, delayed, limited, or flagged for human review. Approval does not mean TradeGroove has verified the item, user, legality, safety, ownership, authenticity, or trade outcome.

3. Reports and Blocks

Use the available in-app controls to report a listing or user, or to block a user. For a concern about a message or other activity, include the relevant context in a report or contact safety@tradegroove.app. Reports should be made in good faith; an honest report is not a policy violation merely because an investigation does not substantiate it.

Check the app's confirmation or error message after submitting a report or block. If submission fails, retry or contact safety@tradegroove.app; do not assume the report reached us. A submission confirmation does not mean a human has reviewed the matter or that a particular action will follow.

Blocking may limit direct interaction, but it does not guarantee that a person cannot contact you through a different account, a different service, or offline. It may not remove historical records or every indirect interaction. Reports may be reviewed with related account, listing, message, trade, and technical information. We do not promise anonymity or absolute confidentiality for a report.

4. Enforcement Actions

TradeGroove may take one or more actions, including:

• Asking for more information.
• Requiring edits to a listing or profile.
• Delaying publication pending review.
• Removing, hiding, demoting, or limiting content.
• Warning a user.
• Restricting listings, messaging, ratings, credits, boosts, Premium, purchases, or other features.
• Reversing credits, canceling promotions, or removing benefits connected to abuse.
• Suspending or terminating accounts.
• Blocking devices, payment methods, contact methods, or related accounts where appropriate.
• Preserving records for safety, fraud, legal, tax, accounting, dispute, or enforcement reasons.
• Reporting activity to law enforcement, regulators, app stores, payment providers, service providers, rights owners, or safety organizations where appropriate.

TradeGroove may act without advance notice when we believe notice would create risk, enable abuse, interfere with an investigation, violate law, or harm another person. Actions remain subject to applicable law and required user rights. We do not impose penalties or remove content solely because a user posts an honest negative review, makes a lawful complaint, or reports a safety concern in good faith.

5. Serious Safety and Legal Issues

TradeGroove may escalate reports involving threats, violence, exploitation, sexual abuse material, stalking, credible self-harm risk, suspected trafficking, prohibited weapons, stolen goods, counterfeit goods, recalled products, hazardous items, fraud, identity theft, or other serious concerns.

If there is immediate danger, users should contact emergency services first. TradeGroove is not an emergency service.

6. Appeals

If your content or account is restricted, you may contact support@tradegroove.app with "Moderation Appeal" in the subject line. Include your account email, listing or trade details, and a short explanation.

TradeGroove may deny an appeal or provide limited detail if disclosure would compromise safety, privacy, fraud prevention, security, legal compliance, or moderation systems.

7. Repeat Violations and Evasion

Repeated violations, severe violations, attempts to evade enforcement, related-account abuse, use of fake accounts, harassment after being blocked, or attempts to bypass technical controls may result in stronger action, including permanent account termination.

8. Limits of Review

TradeGroove may moderate to support safety and policy compliance, but we do not monitor every interaction in real time or guarantee that our tools will detect or prevent every violation. A missing, pending, or completed moderation label is not a safety clearance. Users remain responsible for their own content, items, communications, trades, meetups, and legal compliance. These limits do not exclude any review, response, reporting, or other duty imposed on TradeGroove by applicable law.

Reports and safety email are not emergency services and do not dispatch assistance. Contact local emergency services first if you face immediate danger. Do not wait for a moderation response before leaving an unsafe situation.

9. Records

TradeGroove may retain moderation and enforcement records as described in the Privacy Policy and Data Retention and Deletion Policy. These records help us investigate abuse, prevent repeat violations, comply with law, protect users, and defend legal claims.