TradeGroove Data Retention and Deletion Policy
Last updated: November 12, 2026
Effective date: November 12, 2026
This policy explains how TradeGroove retains and deletes account, listing, message, safety, purchase, and technical records. It supplements the Privacy Policy and Terms of Service.
1. Retention Principles
Retention depends on the kind of record, the feature used, whether an account or listing remains active, deletion requests, the needs of other participants, and applicable legal obligations. We use these factors to determine whether information remains necessary to provide the Service, handle a specific dispute or safety matter, prevent abuse, or comply with law. These purposes do not authorize unrestricted or indefinite retention of personal information.
We may retain information that no longer reasonably identifies a person for permitted business purposes. Removing a name alone does not necessarily make a record anonymous.
TradeGroove is not a personal archive or evidence-storage service. We do not guarantee that every message, report, photo, agreement, or other record will remain available for a later dispute. You may keep lawful copies of information you need, while respecting others' privacy and applicable law.
2. How Records Are Handled
- Account profiles and verification information support the active account. Account deletion removes the active TradeGroove profile and authentication account; authentication-provider and security records may be subject to separate lawful retention.
- Terms and safety agreement records remain with the account and are removed through account deletion, unless a specific record has been separately and lawfully preserved. These records include the account ID, policy and consent-wording versions, a cryptographic fingerprint of the policy bundle, age and agreement confirmations, the agreement button selected, and server time of acceptance. We do not routinely keep an additional post-deletion agreement archive.
- Active listings and uploaded listing and profile photos are removed through the account-deletion process. Removal of a listing does not necessarily remove copies already received or saved by another user. Failed storage removals may require additional cleanup.
- The account-deletion process removes the deleting user's message text from active shared conversations. Other participants' messages and some shared conversation or trade metadata can remain. Not every retained metadata field is anonymous.
- Ratings, likes, offers, and safety reports or blocks from or about the deleting account are generally removed during account deletion. Some related moderation, enforcement, or shared trade records can remain, with identifying fields removed or reduced where appropriate. A report alone does not create an indefinite preservation hold.
- Support correspondence, operational logs, and provider-held records may remain according to the purpose of the record, applicable service settings, and legal obligations. Purchase or accounting records, if created, may need to be retained independently of an account where required by law.
- Backups, if any, are subject to the applicable provider's retention and deletion settings and legal obligations. Deletion from active systems does not necessarily erase every backup copy immediately. We do not promise a particular backup availability or recovery period.
There is no single fixed retention period covering every category above. Contact privacy@tradegroove.app for information about records associated with your request. Nothing in this policy overrides a legally required deletion or preservation period.
3. Account Deletion
You can request account deletion in the app from the Profile screen by choosing Delete account. We may require recent sign-in or other reasonable verification of account control. You can also contact privacy@tradegroove.app if the in-app request fails or you need help.
Check the completion or error message in the app. Signing out, uninstalling the app, or receiving an error is not confirmation that server-held information was deleted. Deletion can affect information shared with other users as described above. It does not recall screenshots, exports, or other copies already held by someone else.
Deleting your account may not cancel app-store subscriptions. Cancel subscriptions through the relevant app store or payment provider.
4. Listing and Photo Deletion
The app may let you remove individual listings and uploaded photos. Associated transaction, moderation, support, or shared-conversation records may remain where there is a lawful, necessary reason to retain them. A deletion request does not authorize destruction of information subject to an applicable preservation obligation.
5. Shared Records and Safety Concerns
Messages, reports, blocks, ratings, and trade records may involve more than one person. Account deletion may remove some of those records and leave others. If a specific legal or safety matter requires preservation, contact safety@tradegroove.app promptly with the account or listing identifiers, relevant dates, and the nature of the concern. Do not send passwords, verification codes, or unrelated sensitive information.
Contacting support or submitting a report is not a guarantee that particular records exist or that a preservation request has been accepted. Applicable legal preservation duties still apply. Do not delay contacting emergency services while waiting for TradeGroove.
6. Specific Legal Preservation
Information may need to be separately preserved for a specific legal obligation, valid legal process, identified dispute, or safety investigation where law permits. Preservation is limited to relevant information and its lawful purpose; it is not permission to keep all account data indefinitely or use it for unrelated marketing.
A general statement in these policies does not itself create a record archive. Available information depends on what was collected, prior deletion, and lawful preservation already in place. Requests for preservation and requests for disclosure are different: keeping a record does not authorize sharing it. See the Law Enforcement and Safety Requests Policy.
7. Privacy Requests
Send privacy or deletion questions to privacy@tradegroove.app. Include the email or phone number associated with your account and the action you are requesting. Do not send passwords, full payment-card numbers, or verification codes.
Where applicable law requires a response, explanation, or appeal process, those requirements apply. Your rights do not depend on agreeing to optional advertising or accepting an updated trading agreement.